Features of call center management software - Hiya
May 11, 2023 · In addition to assisting agents in the handling and direction of calls, this software also manages agents and workflow, as well as tracks and displays metrics. This center …
Protecting your business from voice fraud
Mar 24, 2025 · Integration made simple Integrating our API into your existing workflow is straightforward. Here's a high-level overview of the process: Capture the audio during your …
Improve Build Times on Kubernetes-Based Jenkins with Stateful Agents …
Sep 20, 2020 · An effective continuous integration system is a crucial component for fast-paced software development. At Hiya, we built our CI system using Jenkins deployed on Kubernetes …
Introducing Hiya’s Voice AI Agents for automated calling
Aug 13, 2025 · Hiya’s Voice AI Agents are digital representatives that handle both inbound and outbound phone calls with empathy and intelligence.
15 Outbound Call Center Metrics | Hiya
Feb 23, 2021 · There are more distractions, and falling out of a productive workflow is much easier. Plus, more people have taken up working in outbound call center positions for the first …
10 Outbound Call Center Tips - Hiya
Jan 27, 2022 · Try implementing these suggestions into your team’s workflow today. To learn more about how to optimize your call strategy to boost the most important KPIs, Download our …
Call Center Environments | Hiya
Oct 19, 2021 · They find ways to optimize their workflow to focus on what will create the best experience for their callers. They understand what the company’s mission and goals are and …