A customer service department plays an important role in a small business, ensuring that customers have a single convenient point of contact to make inquiries about products, get support or advice, ...
Do you ever feel like the concept of “customer service” needs a makeover? Sometimes when I hear this term bandied about I think of my local bank teller who always asks me in a robo-voice, “How’s your ...
Service departments represent an important source of income and profit for an auto dealership. By generating traffic and selling more service hours, the department can grow revenue, increase ...
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