As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

We’ve all offered remote assistance to friends and relatives over voice or video calls to solve their technical problems at some point. In fact, some of us are the go-to contact for people when they ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

New Windows Remote Help app supports remote and hybrid employees Your email has been sent As companies went remote at the start of the COVID-19 pandemic, it quickly became obvious that enterprise VPNs ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

To configure Chrome Remote Desktop, start at remotedesktop.google.com. How to connect remotely with Chrome Remote Desktop Your email has been sent Start at https://remotedesktop.google.com to ...

The first thing you need to do is talk to Microsoft over the phone or chat. After a professional conversation, you will be given a six-digit code once the support is clear that the situation may not ...