Queueing theory provides a robust mathematical framework for analysing waiting lines, a critical aspect across sectors ranging from telecommunications and healthcare to manufacturing and ...

Ever since Google announced that access to its then-new email application Gmail would be invite-only at first, startup founders have been angling to reproduce that same kind of fervor for their own ...

The study of how systems with limited resources distribute those resources to elements waiting in line, and how those elements respond. Examples include data traversing computer networks, phone calls ...

I was at the store the other day to pick up a few items. I found what I wanted and walked to the front checkout counters. There I found a long line of people waiting to be checked out. I had spent a ...

Queueing theory—a mathematical framework that’s typically used to study, understand, and manage wait times and lines—is usually applied to improve efficiency in settings such as grocery stores, ...

Are checkout lines slowing you down this holiday season? With some simple queueing theory stores could could make lines more efficient, saving themselves money, and ...

Waiting in line isthe single biggest source of consumer frustration, says New York retailing expert Paco Underhill. North Americans have a clock in their heads set to three minutes, andbeyond that ...

The wait can feel endless. There you stand, an overflowing trolley, a screaming child behind you, and someone fumbling for coins ahead. The other lines seem to be moving through faster. Perhaps you ...