Microsoft engineers once employed a clever tactic to appease irate customers demanding to speak with Bill Gates. Operators ...

Have you ever gone to a fast food restaurant and special ordered a sandwich so that it does not include certain toppings? For example, perhaps you don’t like mustard or onions so you ask for your ...

An irate customer who threw a cup of scalding coffee at a McDonald’s employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying her ...

Taco-bout an irate customer. An unidentified man stormed into a Taco Bell on Long Island with a giant chip on his shoulder after he apparently blew up his microwave by heating up his order with an ...

Marketers should be alarmed by the findings in CCW Digital’s 2023 Annual Consumer Preferences Survey. Of the consumers polled, only 4% feel the customer experience has improved in the past year. And ...

A high-tech company called NICE systems has developed software that records calls and listens for emotional signals that the call is going badly.... Spotting Irate Customers with 'Emotion Detection' ...

Dealing with irate customers can be extremely stressful for call centre workers but Japan’s SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of ...