Firms believe AI will benefit customers – and that may be true - but the technology is one of the things people fear most.

According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or ...

Zehra Cataltepe is the CEO of TAZI.AI, an adaptive, explainable AI and Generative AI platform. She has more than 100 AI papers and patents. Artificial intelligence (AI) and generative artificial ...

We’ve long been in a time of constant change, both economically and socially, following the emergence of the internet. However, in 2019, the global pandemic upended lives and livelihoods across the ...

Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global customer experience (CX) leader, has entered into an exclusive partnership integrating LoanPro’s modern lending and credit platform to introduce ...

The integration of technology in customer service and financial management is a strategic imperative for businesses aiming to thrive in a competitive market. The Fast Company Executive Board is a ...

The rapid development of digital technology is making new demands on financial brands. Marketing methods that used to work perfectly only a decade ago, don't deliver the expected results anymore.

The financial services industry (FSI), a vast and intricate ecosystem, encompasses various stakeholders and dynamic components. From foundational banking to investments, insurance, risk management, ...

The Global Banking & Finance Review Awards Program has officially opened nominations for Excellence in Innovation – Customer Loyalty & ...