Back in 2019, Headquarters, Department of the Army (HQDA) requested PEO Enterprise’s help to provide information technology (IT) services and support in migrating 57 HQDA systems from the Pentagon ...

Telecom companies have used mergers and acquisitions (M&A) for a long time to become the market leader, grow their business, and offer more services. But these high-stakes deals often fail when it ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Over the last two decades, customer expectations have gone ...

A customer-centric AI strategy has become more than a technological asset — it's a pivotal component of business success. As we witness the digital transformation of commerce — a statement that is ...

*We’ve all heard it: “The customer is always right.” But in reality, how many businesses actually live by this principle? In the age of digital disruption, the companies that thrive aren’t just the ...

Organizations across every industry are in need of external data to power deeper engagement with their end users and build customer-centric experiences. By leveraging external data, these ...

In business, “collaboration” is the default answer to the question, “How can we drive a philosophy of customer-centric behavior across our company?” While collaboration is indeed necessary, it’s not ...

Forbes contributors publish independent expert analyses and insights. I write about leadership and performance management. Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who ...

Draw a circle and in the middle of it, draw a picture of a person and write the words, “customer centricity.” This is usually what executives visualize when they talk about becoming a customer-centric ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

Identify any areas within your product, processes or business model that hinder customers from fully appreciating what you offer. This could involve experiencing your company’s services firsthand. For ...

It’s not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to build a customer-centric culture that exceeds customer expectations and sets ...