Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Employees in England's labor pool with good customer skills are a rare breed across a broad reach of industries, according to the new "National Employers Skills Survey 2005: Main Report." The survey, ...

Effective Customer Handling Skills. The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout ...