Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

Salesforce has chosen Enterprise Connect 2026 as the launch venue for Agentforce Contact Center, its native, agentic contact center as a service (CCaaS) solution. In a newsroom post today, the company ...

Why not us? Salesforce already has the top CRM in the industry for number of customers. Why not toss in an integrated cloud contact center? That's a theme for Salesforce as the company launched on ...

Much of the early commentary around Salesforce’s Agentforce Contact Center focused on the company’s long-anticipated entry into the contact center as a service (CCaaS) market. Salesforce has spent ...

We’re announcing the general availability of Agent 365, plus previews of new capabilities to discover and manage shadow AI ...

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...