Varolii also will extend Nuance’s market leadership in cloud-based customer service through the addition of over 400 deployments with enterprise organizations, many of which have implemented ...

It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

PRINCETON, N.J. & SUNNYVALE, Calif.--(BUSINESS WIRE)--Astound Broadband, the 6 th-largest U.S. Cable provider, and Intermedia Cloud Communications, a leading provider of intelligent cloud ...

Everyone has had a bad experience with customer service. Whether it’s being held in a phone queue forever or trying to get a not-so-smart chatbot to understand what you need, the frustration of not ...

Bandwidth Inc. BAND has teamed up with Google and Cognigy to introduce a voice-based artificial intelligence tool AIBridge. The partnership aims to offer a premium customer service experience by ...

THE contact-center-as-a-service (CCaaS) vendors have hit their stride by giving enterprises what they want—the ability to meet the dynamic omnichannel needs of their customers on an inbound and ...

The jointly developed Customer Interaction Service, slated for launch in the first quarter of 2010, weaves together Salesforce.com's Service Cloud 2 offering with Cisco's Unified Contact Center ...

Here’s how to ensure your customers are getting the help they need and coming away with a positive impression of your company. Companies spend tens of thousands of dollars (or more) promoting their ...

This article presents a secure IoT-based customer service platform for PhotonStar’s halcyon products in the cloud. PhotonStar uses IBM’s Bluemix platform Liberty to give fast and effective online ...

Nathan Eddy works as an independent filmmaker and journalist based in Berlin, specializing in architecture, business technology and healthcare IT. He is a graduate of Northwestern University’s Medill ...