This is the 18th installment in a Financial Planning series by Chief Correspondent Tobias Salinger on how to build a successful RIA. See the previous stories here, or find them by following Salinger ...

Q: My independent firm told me that I am responsible for reporting “complaints” I get from my clients to the firm's compliance officer. Not surprisingly, since Labor Day, I've had more clients ...

Customer complaints aren't typically pleasant to deal with, so you might wonder why you would want to hold onto print or electronic copies of them. Keeping complaint records provides a number of ...

Todd Defren of the PR firm Shift Communications says, "I've been floored by the amount of "Customer Service" our team now handles. This piece of the job accelerated far faster than I'd expected." Your ...

Last week, a major UK supermarket fell foul of a customer complaint and was forced to take a Christmas card off its ...

If you’re in the service business, you have probably experienced the heart-sinking moment when a customer filed a complaint. And sometimes when it hits too close to home, it bruises the ego. It’s a ...

Laurie has over 20 years of go-to-market strategy experience and is currently the Chief Marketing Officer at Bizagi. Most of us have had that moment of utter frustration: You call a business with a ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Some of the earliest customer complaints rolling into Finra’s customer call center should send chills up and down the spines of advisors—and their compliance officers. Mixed in with early reports of ...

Complaints have risen by 20% since 2013, according to the SRA The number of complaints by clients against law firms in the U.K. has topped 30,000 for the first time, according to the latest numbers by ...

With interest rates having risen for almost two years and firms facing scrutiny on cash sweep accounts, a client of Merrill Edge, the online brokerage and advisory arm of Merrill Lynch, this week sued ...

While representing two of his criminal defendant clients, the attorney was administratively suspended from the practice of law but failed to notify his clients, the State Bar of Texas report said. A ...